Privacy Policy

Last updated: January 2025

Ringtal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shared phone number service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name
• Password (encrypted)
• Organization/team name

Communication Data

To provide our service, we collect and store:

• Phone numbers you communicate with
• Call logs (date, time, duration, participants)
• Text message content and metadata
• Voicemail recordings and transcriptions

Usage Information

We automatically collect:

• Device information (browser type, operating system)
• IP address
• Pages visited and features used
• Date and time of access

How We Use Your Information

We use the information we collect to:

• Provide and maintain our phone service
• Process and complete calls and text messages
• Store communication history for your reference
• Send service-related notifications
• Process payments and billing
• Improve and optimize our service
• Respond to your inquiries and support requests
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our service (e.g., Twilio for phone services, payment processors)
• Team members: Other members of your organization who have access to your shared phone line
• Legal requirements: When required by law, subpoena, or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your communication data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of certain data processing

Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@ringtal.com.